managing feedback

Successful business owners understand the importance of customer feedback. It is, by far, the best way to discover what the customer wants and needs. This knowledge allows the business owner to more easily customize the service or product to better satisfy each and every customer. Happy customers usually discuss their experience with friends and family, […]

automation, are we doing it wrong?

If you’re like most marketing professionals, you’ve probably got a lot of irons in the fire. It may be tempting to attempt to automate as many marketing aspects as you can, but should you? Of course, you can’t do it all, but some marketing strategies require more attention than others. Social media is one of […]

engage and grow your twitter following…

Success in social media is as simple as engaging your followers. However, engaging a follower isn’t as easy as it appears.  Nevertheless, through using these quick and easy strategies, you can optimize your tweets and boost the engagement of your followers, resulting in reports that are more advantageous to your company. Schedule Your Tweets Research […]

yikes, don’t shoot from the hip!

While the old saying says there’s no such thing as bad publicity, anyone that has to take control of a social media crisis knows that’s simply not the case. Knowing how to deal with these types of situations has become increasingly important as social media becomes a permanent fixture in our lives. Luckily, adapting to […]

the pros and cons with the lose of online civility

The Internet is a powerful tool. Allowing people to work from home, keep in touch with friends who are far away and shop for the best deals available, the tool that so many people love is also a tricky double-edged sword. In online forums and social networking communities, information can spread rapidly and soon travel […]

3 ways progressive companies are embracing the consumer revolution

Millions of businesses are using social media. However, only a select few are using it progressively; only some understand that we are facing a Consumer Revolution – where the consumer has the power and ability to shape your brand. From what I’ve seen, the progressive companies are harnessing and sharing power with the consumer by […]

marketing is marketing!

Marketing professionals are in a unique position. In the midst of a massive shift towards social media campaigns and new technologies, experienced marketers are faced with the prospect of needing to wise up to the digital reality or ship out. But is this choice actually necessary? And is the new medium truly creating a different […]